Specialist support for your private health insurance
Already have private health insurance in Germany and need help dealing with your insurer? We help you understand your policy, optimise your cover and handle any matter. In English, free of charge and without changing anything in your contract.
We act between you and your insurer
Just tell us what you need. We deal with your insurer for you.
Forget the paperwork. We handle it for you
Our team speaks English and German. That means we can help you with any matter, question or problem with your insurer, without you having to worry about a thing.
Your contract stays the same
When you join our support service, absolutely nothing changes in your current policy. You keep the same conditions, the same tariff and the same services you had from day one.
No extra costs
This service is completely free. We don't charge you for the advice, we don't increase the cost of your insurance and there are no hidden charges. Everything stays the same for you, but with a support team behind you.
It doesn't matter who you signed up with
You don't need to have taken out your private health insurance through Bramex. We offer this free service to anyone who already has comprehensive private health insurance (PKV), regardless of how they arranged it.
How the support service works
In three steps. No paperwork, no waiting and in your own language.
Tell us what you need
Fill in the contact form or write to us directly. You don't need to have a specific problem — you can get in touch at any time to find out about the service and see how we can help.
We deal with your insurer
Once you give us the go-ahead, our bilingual team handles all communication with your insurance company in German. You receive the answers in English, clearly and without jargon.
Sorted, without you losing any time
We let you know the outcome and explain the next steps, if there are any. Your time is yours — we make sure the matter is resolved effectively.
Why do we offer free support with private health insurance?
From direct experience. Many people take out their private health insurance through an adviser or directly with the insurer, and for years they need nothing more. But when a problem, a question or a specific matter comes up, they find themselves on their own.
Dealing with German insurers can be complicated — sometimes because of the language, sometimes because of the paperwork, sometimes simply because they don't get the answers they expect. And finding help on your own takes time and effort that you don't always have.
At Bramex we have specialised in the German insurance market for years and have direct contact with every insurer in the country. We're in a unique position to resolve these situations — and we do it free of charge because we believe that having private health insurance should be convenient, not a source of stress.
You'll also join the Bramex community
By working with us, you connect with hundreds of internationals in Germany who are in the same situation as you. A network of contacts that can open doors in your professional and personal projects in the country.
The advantages of having Bramex support your insurance
No paperwork or phone calls in German
We take care of all written and phone communication with your insurer in German. You don't have to deal with complicated forms or difficult conversations because of the language.
Clear answers in English
We explain everything we handle in English, in a way you can understand and without jargon. You always know what's happening with your insurance and what the insurer's replies mean.
Direct access to every insurer
As official advisers in Germany, we have direct contact with every company in the market. That lets us resolve matters faster and more effectively than if you handled them yourself.
No obligation whatsoever
Getting in touch involves no obligation. You can ask us questions, find out about the service and decide whether you want our support — no pressure, no extra contracts and no small print.
Everything you need to know about the support service
Have private health insurance and need help?
Tell us about your situation. Our team replies within 24 hours and explains how we can help, at no cost and without changing anything in your contract.